Your Support - ITC Global

Keeping You Connected 24/7/365

We know that your operations need connection 24 hours a day and that’s why our operational support is available 24/7.

Supporting Your Operation From Start to Finish

Find Your Solution

Continual Improvement Cycle

A complete satellite communications solution that supports total lifecycle management, – from design to implementation, to ongoing customer care. We take this one stage further by ensuring that any lessons learned or best practices are shared with you. The result is a networking solution you can trust to help you keep your project connected and ensure success.

Focus on Your Requirements

Our solutions are designed to fit your needs, starting from our initial workshop to understand your challenges, to implementation planning, and KPI tracking - we keep your goals at the forefront. Dedicated service delivery managers and a 24/7 NOC ensure that if you need assistance we have you covered.

Customized Network Design

Providing a network you can rely on starts with having the right technical infrastructure. Our network, designed and purpose-built by ITC Global, sets new performance standards with near 100% uptime and coverage spanning 98% of the world’s most trafficked maritime routes. We work closely with our teleport partners to ensure your network meets your needs and is designed for redundancy, diversity, and resiliency.

Field Technicians Across the Globe

ITC Global has field technicians in over 35 countries. Our field force includes more than 100 highly trained ITC Global and partner company experienced technicians who can be dispatched within 24 hours to virtually anywhere in the world. You can trust us to ensure that your network and IT solutions are supported at any time of the day.

“The personal touch and attention to customer service has been excellent, whether it is business hours, after hours or the weekend. They go above and beyond, and we can even request specific technicians by name.”

Vessel Manager, Offshore Energy Services Company
“I am impressed with the professionalism and progress made so far by the ITC Global team, especially in the short amount of time. There has been a significant amount of activity and all has happened seamlessly, without any significant problems.”

IT Network Architect, Global Offshore Energy Services Company
“Often hear that what differentiates ITC Global from the competition is customer service. This was demonstrated by [your engineers] – nothing was too much work. Other vendors would have stopped, but [your team] was determined to get the service working and improvised to resolve the issues.”

Vessel IT Manager, Offshore Supply Vessel Operator

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Keeping You Connected 24/7/365

Supporting Your Operation From Start to Finish

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