• Contributes to developing customer-facing solutions in coordination with Sales and Sales Engineers.
• Assist Sales as a technical resource when attending client meetings with possible presenting.
• Work with the Engineering and global NOC, ensuring the proposed solution is valid and supportable.
• Ensure that all engineering parameters, needs, and client requirements are fulfilled on time.
• Assist in the development of a data and voice (VoIP) strategy that will provide carrier-grade data and telephony services over satellite, LTE, Fibre, MetroE, VPLS, MPLS, or other WAN technologies.
• Collaborate with other Network Engineers around the globe in the design and deployment of new services and/or enhancements to existing voice services.
• Assist in the development/refinement of the overall network security strategy and design.
• Design and deploy services derived from the network and not tied to a single facility or contain a single point of failure.
• Work with third-party vendors, manufacturers, and partners as needed for project delivery, solutions development, or troubleshooting.
• Document all designs and necessary information for support teams.
• Oversee/own and resolve complex technical issues with satellite and other WAN and LAN operations.
• Project manage technical issue resolutions that require cross-functional teamwork.
• Provide Level 3 (high-level) technical support to the Network Operations Center.
• Assist with developing solutions on new satellite technologies including Starlink, O3b and OneWeb

Qualifications & Professional skills

• Fortinet certifications are desirable: FCA/FCP.
• Cisco certifications are desirable: CCNA/CCNP or equivalent level of knowledge and experience.
• GVF certifications are desirable.
• At least three years of hands-on network configuration and troubleshooting experience is necessary.
• Has a basic understanding of RF Technologies (Link budget analysis, antenna theory and design, BUC/LNB, LTE).
• Previous experience with VSAT systems is favourable (iDirect, Comtech, Newtec, Intellian, Seatel).
• Has proven ability and experience in troubleshooting network and application protocols.
• Has proficiency on network platforms, including Cisco devices (routers, switches, ASAs, CMEs), Palo Alto, Fortinet, VoIP (SIP and CME based) and basic Linux understanding.
• Experience and hands-on knowledge of routing protocols (BGP, OSPF, EIGRP, RIP) and switching (STP, etherchannels).
• Experience with WAN technologies (MPLS, VPLS, Frame-Relay, SD-WAN).
• A collaborative team player who can work independently and with minimum supervision.
• A detail-oriented individual with excellent verbal and written communication skills.
• Proficient in the use of MS Office Suite (Excel, Word, Outlook, PowerPoint, Visio).
• Possess excellent communication and presentation skills combined with the ability to effectively interact with customers and a diverse range of internal organisations.

Main attitude and Competencies

• Highly motivated with a positive approach to all tasks.
• Ability to work effectively within all levels internal and external.
• Strong team player.
• Ability to work under pressure.