Field Service Technician II | Aberdeen, UK
As a Field Service Technician you will be responsible for developing highly technical solutions in response to sales and customer requirements. Under supervision responsible for equipment installation, maintenance and updating supporting the remote communications needs of our customers in the Energy, Mining, and Maritime industries. Specifically includes fixed and stabilized VSAT systems and networking devices. This position requires land and offshore travel, international travel.
Interested? Send your CV & Cover Letter to Christine.Stott@itcglobal.com.
Major Responsibilities
- Assembly, installation and troubleshooting of all fixed, stabilized and Auto-Acquire VSAT systems in use by the company.
- Compliance with mandatory company procedures.
- Configuration, installation and troubleshooting of remote subscriber equipment.
- Telecom duties include use of BER Testers, spectrum analyzers and specialised test equipment, wiring of in-house telecom circuits, repair of in-house telecom equipment and some advanced troubleshooting techniques.
- Provide day to day preventative maintenance and repair of VSAT hardware.
- Proficiency with use of engineering drawings for installation, troubleshooting and repair.
- Test, program, and repair of basic land mobile communications equipment.
- Complete all plans, diagrams and procedures related to installations including the as-built documentation.
- Promotes and maintains a safe and positive HSE presence within the team and day to day workflow. Comply with the requirements of the Safety Management System
Qualifications & Professional Skills
- Associate degree in IT, Telecommunications, Communications or 3+ years of relevant work experience. Commensurate military experience may be acceptable.
- 3+ years relevant work experience in Onshore/Offshore remote communications industry is preferred.
- Proven experience with satellite communications fundamentals, VSAT antenna RF systems/sub-systems to include Stabilised and fixed antenna systems, demonstrable by systems installations and actual work experience.
Knowledge, Skills & Abilities
- Experience and advanced knowledge of Stabilized antenna systems to include SeaTel, Intellian Orbit and Spacetrack.
- Proficient with iDirect NMS IDX 3.x, Comtech Satellite Modems, and wireless Access Points.
- Experience and knowledge of Cisco routers and switches.
- A good knowledge of the use of RF Spectrum Analyzers and of RF theory.
- Experience in IP routing, switching, security and VOIP.
- Ability to perform tasks with minimal supervision.
- Must have exceptional customer service skills driven to exceed customer expectations.
- Detail oriented individual with proven ability to prioritize and complete multiple tasks concurrently and within deadlines.
- Cabling, fabrication, and termination of commissioning of VSAT stabilised antennas
- Knowledge of Electrical safety/Awareness of Electrical isolation
- Energetic self-starter with the ability to work in a fast-paced environment. Must have flexibility of working extended hours, weekends, holidays, on call and in remote and harsh environments.
- Bosiet, offshore Medical, MIST, and Emergency Breather System (EBS) to be included as part of mandatory courses to allow technicians to be deployed to offshore installations in EMEA regions.
- Well organized, effective written, verbal and presentation skills.
Interested? Send us your CV & Cover Letter to christine.stott@itcglobal.com.