As VP of Global Operations, Mike Neugebauer is focused on driving consistency and quality across the company’s Global Field Services, Project Management, Build & Test, Customer Care and Business Process teams. Mike is responsible for ensuring ITC Global delivers a consistent service to all clients across the globe and driving a common approach to quality and customer satisfaction.
Mike brings nearly 20 years of satellite communications experience to ITC Global. He joined the organization in 2013 as Vice President of Operations for the Americas. Prior to that, Mike served as Director of Global Operations at RigNet and spent 15 years in various capacities at Harris CapRock Communications, including Managing Director of North America. With expertise in the oil and gas, maritime and government markets, Mike is well-versed in the operational aspects of delivering and supporting satellite communications services in harsh and remote environments and he is passionate about ensuring that the customer experience exceeds their expectations.
Mike served for three years in the U.S. Army, holds an Associate of Applied Science degree in Satellite Communications from Mitchell Technical Institute, is ITIL V3 certified and is an active member of Space and Satellite Professionals International (SSPI).
At ITC Global, we take a long-term partnership approach when collaborating with industry suppliers and regional vendors to mitigate risk and to routinely outperform expectations.
For more than 4 years, ITC Global has provided VSAT services to the Red Cross in support of its disaster relief efforts. In 2015, ITC Global provided critical communications during response efforts for crises in the Philippines, Sierra Leone, and in Nepal, following the devastating 7.8 magnitude earthquake.
The organization is active in all areas of the oil and gas industry, including exploration and production, refining, distribution, petrochemicals, and power generation.
Bridgemans Services Group LP provides floating accommodation vessels for crews working anywhere around the world. Bridgemans’ Silja Europa vessel, deployed off the northwest coast of Australia, holds up to 220 crew members and leverages ITC Global for reliable communications capabilities.
Papua New Guinea, the least explored country on earth, hosts only a handful of expat hotels. In many cases, satellite and terrestrial services are very poor, leaving business travelers and other hotel guests with limited access to basic internet. For one such hotel, ITC Global’s broadband services have delivered improved connectivity, enabling the business to better serve its guests.
Enabling collaboration across non-profits and companies serving communities around the world with information technology solutions, NetHope received connectivity capabilities from ITC Global in response to the 2015 Tropical Cyclone Pam, which devastated the country of Vanuatu.
For more than seven years, ITC Global has delivered communications for the Wildlife Conservation Society, whose mission is to conserve the world's
largest wild places in 15 priority regions, home to more than 50% of the world's biodiversity.
When one of Europe’s largest oil and gas exploration and production companies needed to provide complete network communications for its large and diverse fleet of vessels and shore bases, they turned to ITC Global for a custom engineered global satellite network.
Subsea 7, a leading contractor in seabed-to-surface engineering, construction and services to the offshore energy industry, relied on ITC Global to provide a fully managed VSAT system, custom designed to support crew communications for its globally dispersed vessels.
A leading global resources company was seeking to develop its flagship MbalamNabeba Iron Ore Project. ITC Global provided a custom engineered satellite communications solution that is tailored to the requirements of their mobile remote field camps.
When one of the world’s largest mining exploration and development companies invested in integrated remote operated mining centers (IROC), they turned to ITC Global to provide a high-performance satellite network for their real-time operations and communications.
As a leading company in maritime and shipboard systems integration, NavCom Service Provier looked to ITC Global when they planned to develop a global satellite communications service for their client’s vessels.
The client service company is one of the few inspection, repair and maintenance world players able to provide clients with a true one-stop shop service including engineering, project management, ROV services, diving, survey and operating a fleet of high-quality offshore support vessels.
Enabling collaboration across non-profits and companies serving communities around the world with information technology solutions, NetHope and its partner organizations received connectivity capabilities from ITC Global in responding to the West African Ebola crisis.
To enhance the passenger experience, a leading global cruise and passenger vessel line turned to ITC Global to provide the increased connectivity needed to reliably deliver programming of the 2016 Summer Olympic Games.
Youth with a Mission (YWAM) operates a medical mission ship based in Queensland, Australia. This all-volunteer vessel is staffed by medical professionals dedicated to improving health in the Papua New Guinea region, and brings desperately needed medical services and supplies to local populations. YWAM relies on ITC Global for seamless communications at anchor or in transit in order to successfully conduct their missions.