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Customer Support

Total Lifecycle Management

A complete satellite communications solution requires a comprehensive customer service program that supports total lifecycle management – from design, to implementation, to ongoing customer care. 

The result is a networking solution you can trust to help you keep your project online and on schedule.

Carrier-Class Network Design

Providing premier customer service starts with having the right technical infrastructure. Our network, designed and purpose-built by Panasonic, sets new performance standards with near 100% uptime, up to 10Mbps of throughput and coverage spanning 98% of the world’s most trafficked maritime routes. We work closely with our teleport partners to ensure maximum network uptime and responsiveness. This requires acute attention to system design for redundancy, diversity and resiliency.

Field Installation and Maintenance

ITC Global has field technicians in over 35 countries. Our field force includes more than 150 highly trained and experienced technicians who can be dispatched within 24 hours to virtually any point in the world. You can rest assured that your satellite communications solution will receive prompt service and support, no matter how remote the location.

Customer Care

Our clients run operations in demanding locations in every time zone around the world – and they need a satellite communications solutions partner that can keep pace. At ITC Global, we operate 24 x 7 customer care via our Global Network Operations Center (NOC) in Houston, Texas, staffed with highly-skilled service desk staff delivering round-the-clock expertise and support.

“The personal touch and attention to customer service has been excellent, whether it is business hours, after hours or the weekend. They go above and beyond, and we can even request specific technicians by name.”

- Vessel Manager, Offshore Energy Services Company

"I am impressed with the professionalism and progress made so far by the ITC Global team, especially in the short amount of time. There has been a significant amount of activity and all has happened seamlessly, without any significant problems."

- IT Network Architect, Global Offshore Energy Services Company

"Often hear that what differentiates ITC Global from the competition is customer service. This was demonstrated by [your engineers] – nothing was too much work. Other vendors would have stopped, but [your team] was determined to get the service working and improvised to resolve the issues."

- Vessel IT Manager, Offshore Supply Vessel Operator

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  • American Red Cross

    For more than 4 years, ITC Global has provided VSAT services to the Red Cross in support of its disaster relief efforts. In 2015, ITC Global provided critical communications during response efforts for crises in the Philippines, Sierra Leone, and in Nepal, following the devastating 7.8 magnitude earthquake.

  • Exploration & Production Oil Major

    The organization is active in all areas of the oil and gas industry, including exploration and production, refining, distribution, petrochemicals, and power generation.

  • Bridgemans Services Group LP

    Bridgemans Services Group LP provides floating accommodation vessels for crews working anywhere around the world. Bridgemans’ Silja Europa vessel, deployed off the northwest coast of Australia, holds up to 220 crew members and leverages ITC Global for reliable communications capabilities.

  • Remote Hospitality Business

    Papua New Guinea, the least explored country on earth, hosts only a handful of expat hotels. In many cases, satellite and terrestrial services are very poor, leaving business travelers and other hotel guests with limited access to basic internet. For one such hotel, ITC Global’s broadband services have delivered improved connectivity, enabling the business to better serve its guests.

  • Nethope

    Enabling collaboration across non-profits and companies serving communities around the world with information technology solutions, NetHope received connectivity capabilities from ITC Global in response to the 2015 Tropical Cyclone Pam, which devastated the country of Vanuatu.

  • Wildlife Conservation Society

    For more than seven years, ITC Global has delivered communications for the Wildlife Conservation Society, whose mission is to conserve the world's
    largest wild places in 15 priority regions, home to more than 50% of the world's biodiversity. 

  • Offshore Energy Services Company

    ITC Global has a long-standing relationship providing voice and high-speed data services to a U.S. oil and gas services company, based in the Gulf of Mexico, that provides global offshore services in well intervention operations. The company’s focus on deep water services, and its leadership in well-interventions, subsea contracting, and remotely operated vehicles (ROVs), drove a critical need for real-time monitoring of its operations.

  • Saipem

    When one of Europe’s largest oil and gas exploration and production companies needed to provide complete network communications for its large and diverse fleet of vessels and shore bases, they turned to ITC Global for a custom engineered global satellite network.

  • Subsea 7

    Subsea 7, a leading contractor in seabed-to-surface engineering, construction and services to the offshore energy industry, relied on ITC Global to provide a fully managed VSAT system, custom designed to support crew communications for its globally dispersed vessels.

  • Leading Global Resources Company

    A leading global resources company was seeking to develop its flagship MbalamNabeba Iron Ore Project. ITC Global provided a custom engineered satellite communications solution that is tailored to the requirements of their mobile remote field camps.

  • BHP Billiton

    When one of the world’s largest mining exploration and development companies invested in integrated remote operated mining centers (IROC), they turned to ITC Global to provide a high-performance satellite network for their real-time operations and communications.

  • Lead Maritime Industry NavCom Service Provider

    As a leading company in maritime and shipboard systems integration, NavCom Service Provier looked to ITC Global when they planned to develop a global satellite communications service for their client’s vessels.

  • Offshore Supply Vessel

    The client service company is one of the few inspection, repair and maintenance world players able to provide clients with a true one-stop shop service including engineering, project management, ROV services, diving, survey and operating a fleet of high-quality offshore support vessels. 

  • NetHope

    Enabling collaboration across non-profits and companies serving communities around the world with information technology solutions, NetHope and its partner organizations received connectivity capabilities from ITC Global in responding to the West African Ebola crisis.

  • Entertainment Solution for Cruise Ship Partner

    To enhance the passenger experience, a leading global cruise and passenger vessel line turned to ITC Global to provide the increased connectivity needed to reliably deliver programming of the 2016 Summer Olympic Games.

  • Youth With a Mission Medical Ships

    Youth with a Mission (YWAM) operates a medical mission ship based in Queensland, Australia. This all-volunteer vessel is staffed by medical professionals dedicated to improving health in the Papua New Guinea region, and brings desperately needed medical services and supplies to local populations. YWAM relies on ITC Global for seamless communications at anchor or in transit in order to successfully conduct their missions.